Curbee Successfully Reconnects with Nearly 90% of Past Customers Through Mobile Service
Auto dealers who add mobile service to their offerings are winning 92% of lost customers back to their service departments
New York, NY (FreePR.org) -- In a recent study by Curbee, it was found that 9 out of 10 lapsed customers were re-engaged through the convenience of mobile service offerings provided by auto dealers. This data highlights the importance of adapting to changing customer expectations and utilizing innovative solutions to retain and regain customers in an increasingly competitive market.
As vehicles age and warranties expire, dealers are faced with the challenge of keeping customers loyal to their service departments instead of turning to third-party shops. The average age of vehicles on the road in the U.S. is now over 12.5 years old, presenting a significant opportunity for dealers to generate revenue through their service departments.
CEO of Curbee, Amit Chandarana, emphasized the importance of meeting customers where they are by providing convenient mobile service options. By offering to service vehicles at customers' homes or workplaces, dealers are able to entice customers back to their service departments.
Key findings from Curbee's data include:
- 92% of lapsed customers accepted a mobile service appointment when offered, showcasing the - For vehicles averaging seven years old, 100% of required services were routine maintenance, making them ideal for mobile solutions.
- Appointments averaged just 55 minutes, minimizing disruption for customers while maximizing efficiency for dealerships.
The rise of mobile service reflects a larger shift in consumer expectations, with customers prioritizing convenience, time savings, and transparency in their service experiences. By embracing mobile service, dealerships can improve customer retention, streamline operations, and capture additional revenue through upselling opportunities.
As Chandarana notes, "Mobile service is poised to redefine the future of dealership operations and customer engagement." Dealerships can scale mobile service quickly and efficiently with Curbee's platform, M.A.R.S. (Mobile and Remote Service), which ensures timely service delivery with the right parts and resources.
For more information on how Curbee is revolutionizing the mobile service industry, visit www.curbee.com.
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